First Stop Health
Care When You Need It
When you or a family member needs medical care fast, First Stop Health makes it easy to speak with a doctor—today, from wherever you are. As an MTM employee enrolled in a UMR medical plan, you and your covered family members can connect with a board‑certified physician 24/7 for urgent medical issues at no cost. Whether it’s cold and flu symptoms, infections, stomach issues, rashes, or other common concerns, First Stop Health doctors provide quick evaluations, treatment guidance, and prescriptions when appropriate, all without waiting rooms, travel, or copays. It’s the fastest, most convenient way to get the care you need—right when you need it.
FSH provides three integrated services designed to support your health: Urgent Care, Enhanced Primary Care, and Whole Person Mental Health.
Enhanced Primary Care — Ongoing, Relationship‑Based Care
FSH Enhanced Primary Care provides virtual, relationship‑based care with a dedicated board‑certified primary care physician who gets to know you and supports your long‑term health goals.
- Unlimited, scheduled 30‑minute visits—as soon as next day
- Help managing chronic conditions (such as blood pressure, diabetes, and weight)
- Referrals to high‑quality in‑network labs, imaging centers, and specialists
- Real health improvements: many patients experience better A1c, weight loss, and improved blood pressure after ongoing care
- Easier to access care without travel or appointment delays
24/7 Urgent Care — Virtual Medical Visits
FSH Urgent Care connects you with board‑certified physicians anytime you need immediate help with common illnesses such as cold/flu symptoms, sinus issues, infections, digestive problems, skin concerns, allergies, and more. Visits are completed quickly and conveniently, often saving unnecessary in‑person or urgent care trips.
- $0 cost for you and your family
- Fast, convenient care—no appointments or waiting rooms
- Avoids costly in‑person visits
- Coverage extends to your whole family
- Physicians can prescribe medications
- High patient satisfaction (average rating: 4.7 out of 5)
Whole Person Mental Health — Therapy When You Need It
FSH offers comprehensive mental health support for short‑ and long‑term needs from licensed psychologists and clinical social workers using evidence‑based cognitive behavioral approaches.
- Care and support for anxiety, depression, grief, stress, substance use, family or relationship concerns, workplace issues, and more
- Same therapist each visit for a consistent care experience
- No limits on the number of sessions
- Providers can prescribe:
- Non‑controlled medications
- Generics (prioritized)
- SSRIs & SNRIs
- Talk to a real person within minutes; therapy sessions can be scheduled in under 3 days
- Available via phone, app, or web
Health Coaching
Health Coaching services available through First Stop Health include the following:
- Manage weight
- Improve heart health
- Quit tobacco
- Focus on better exercise
- Improve nutrition and energy
- Get better sleep
- Manage diabetes
- And more
Learn how to schedule Health Coaching – Health Coaching video
Who Can Use First Stop Health?
First Stop Health is available to the below groups:
- All MTM employees enrolled in a UMR medical plan
- All eligible family members on the same plan
- All services are completely free—no copays, no claims, no surprise bills
Care Options Comparison
