Workday Login

Mental Health Support

 

At MTM, your mental wellbeing matters just as much as your physical health. That’s why we offer several confidential, easy‑to‑use resources to support you whenever you need it.

 

With First Stop Health, you can connect virtually with compassionate coaches, therapists, or doctors for help with stress, anxiety, depression, burnout, grief, and more—on your schedule, including nights and weekends. Through the TELUS Health Employee Assistance Program (EAP), you and your family have 24/7 access to no‑cost, confidential support for work, life, or health challenges, including counseling, relationship and family concerns, legal and financial guidance, crisis support, and more. Through MTM’s partnership with Aflac, Empathy provides personalized guidance, compassionate support, and practical tools to help your family navigate the emotional and logistical challenges that come with the loss of a loved one. And with Onward from NeuroFlow, you can take a hands‑on approach to daily wellbeing through a personalized mental health app that offers mindfulness tools, mood tracking, self‑care activities, and rewards for participation.

 

Together, these programs give you multiple pathways to feel supported, stay resilient, and prioritize your mental health—your way.

First Stop Health Mental Health Support

MTM provides confidential, convenient mental health care through First Stop Health, giving you and your enrolled family members fast access to compassionate support right from home. Whether you’re managing stress, facing anxiety, struggling with burnout, or simply want someone to talk to, First Stop Health connects you with licensed professionals who can help you feel your best.

 

Who Is Eligible?

First Stop Health Mental Wellbeing services are available to:

  • All MTM employees enrolled in a UMR medical plan
  • Eligible dependents enrolled under the same UMR medical plan

 

There is no cost to you for utilizing care through First Stop Health.

 

How First Stop Health Supports You

  • Care From the Comfort of Home
  • Connect virtually with mental health professionals from anywhere—your home, office, or wherever you feel most comfortable.

 

Multiple Levels of Support

You’ll be matched with the right provider for your needs:

  • Mental Health Coaches – help you improve stress management, avoid burnout, and strengthen daily coping skills.
  • Licensed Therapists – support for anxiety, depression, grief, relationship issues, and more.
  • Doctors (MDs) – can diagnose and provide care for anxiety, depression, and other mental health concerns; may prescribe medication when appropriate (controlled substances are not prescribed).

 

Confidential Care

Your privacy matters – all First Stop Health mental health visits are completely confidential, and no information is shared with your employer.

 

Support When You Need It

Care is available during the day, evenings, and weekends, making it easy to get help on your schedule.

 

How to Get Started

Activate your account by visiting firststophealth.com or calling 888‑691‑7867 to access your mental health benefits.

Once you’re set up, you can schedule visits, choose a provider, and begin receiving supportive care right away.

 

Why Use First Stop Health?

  • Easy, virtual access to mental health professionals
  • No waiting rooms, travel, or long delays
  • Compassionate support tailored to your needs
  • A simple way to take care of your mental wellbeing

 

First Stop Health is here to help you feel better—mentally and emotionally—so you can continue taking care of yourself, your family, and the people who count on you.

Telus Health Employee Assistance Program (EAP)

Free support for employees and family members from date of hire.

Confidential support for your work, health, and life—available anytime you need it.

 

At MTM, your wellbeing comes first. The TELUS Health Employee Assistance Program (EAP) provides 24/7, no‑cost, confidential support to help you and your family navigate work, health, and personal challenges. Whether you’re dealing with stress, relationship concerns, emotional difficulties, financial or legal questions, or major life changes, the EAP connects you with trained professionals who are ready to support you.

 

Who Is Eligible?

  • All MTM employees from date of hire
  • Family members as defined in MTM’s benefit plan

 

There is no cost to use any EAP services—these are fully paid for by MTM.

 

What the EAP Can Help With

TELUS Health provides support for a wide range of life areas, including:

  • Mental health and emotional concerns (stress, anxiety, grief, crisis situations
  • Family and relationship issues (communication, parenting, separation/divorce
  • Work‑related challenges (performance, work‑life balance, burnout
  • Substance use and addiction support (alcohol, drugs, gambling, smoking cessation
  • Financial support (budgeting, debt management, bankruptcy guidance, retirement planning
  • Legal advice (family law, custody, separation/divorce
  • Child and elder care resources (schooling, childcare, nursing and retirement homes

 

How Support Is Provided

You choose the method that best fits your needs and comfort level:

  • Phone support, 24/7
  • Video or web‑based sessions
  • In‑person counseling (up to 6 sessions per issue)
  • Mobile app access through the TELUS Health One app

 

Completely Confidential

Your privacy is protected. No one at MTM will know you accessed TELUS Health unless you choose to share that information. Everything discussed stays confidential within the limits of the law.

 

How to Access TELUS Health EAP

Getting support is simple and available any time.

  • 24/7 Phone Support
  • 1‑844‑246‑7674

 

Online or Mobile App

  • Visit one.telushealth.com
  • Download the TELUS Health One app
  • Log in using your MTM credentials:
    • Username: MTM
    • Password: eap

 

What to Expect When You Call

  1. Provide your name and MTM as your employer
  2. Share your concern with a trained advisor
  3. Receive guidance, next steps, and referrals if needed

 

Why Use the EAP?

  • Immediate support—day or night
  • Confidential and judgment‑free
  • No cost to you or your family
  • Helps you stay emotionally healthy, resilient, and balanced
  • Connects you to resources and professionals who can help you move forward

Empathy – Compassionate Support Through Loss & Legacy Planning

Free support for employees and family members from date of hire.

 

Empathy is a confidential, no‑cost service available to all MTM employees and their family members from the date of hire. Through MTM’s partnership with Aflac, Empathy provides personalized guidance, compassionate support, and practical tools to help your family navigate the emotional and logistical challenges that come with the loss of a loved one. Whether you are grieving, handling funeral arrangements, settling an estate, or planning ahead for the future, Empathy’s mix of technology and human care is here to lighten the burden.

 

What Empathy Provides

Support After a Loss

Empathy offers a complete circle of care to help you manage everything that follows the loss of a loved one:

    • A dedicated Care Manager to guide you through next steps and answer questions
    • Personalized care plans tailored to your situation
    • Grief support resources, articles, and tools
    • Help with probate and estate settlement
    • Assistance with paperwork, tasks, and notifications
    • Custom funeral support
    • Connection to vetted professionals, when needed
    • Access to the award‑winning Empathy app for step‑by‑step guidance

 

Empathy’s goal is to ease the practical and emotional load so you can focus on what matters most during a difficult time.

 

LifeVault – Digital Legacy Planning 

Empathy’s LifeVault™, included at no cost, helps you plan ahead by creating and securely storing essential legal and personal documents such as:

    • Last Will & Testament
    • Revocable Living Trust
    • Power of Attorney
    • Healthcare Directive
    • Funeral Directive 

 

LifeVault is built in partnership with estate attorneys and includes:

    • Document creation & revision
    • Secure digital storage
    • Asset overviews
    • Educational videos and resources
    • Real‑time chat support
    • Single or couple accounts

 

This tool helps ensure your family is protected and your wishes are clearly documented—well before they are needed.

 

Who Is Eligible?

Empathy services are available to:

  • All MTM employees from date of hire
  • Eligible family members as defined in MTM’s benefits

 

There is no cost to use Empathy—MTM provides this benefit free of charge.

 

How to Access Empathy

For Loss Support

 

For LifeVault

 

Both options give you immediate access to Empathy’s Care Team and digital tools.

 

Why Use Empathy?

  • Helps you navigate one of life’s most difficult moments
  • Reduces stress by organizing tasks and guiding you step‑by‑step
  • Provides compassionate support and practical resources
  • Helps you plan ahead with secure, attorney‑developed digital tools
  • Completely confidential
  • No cost to you or your family

 

Empathy ensures you never have to navigate loss—or prepare for the future—alone.

Onward by NeuroFlow – Your Personal Mental Wellbeing App

Free for all MTM employees and family members from date of hire

Taking care of your mental health is just as important as taking care of your physical health. Through MTM’s partnership with Aflac, you and your family members have free access to Onward by NeuroFlow—a fun, easy‑to‑use, confidential app that helps you build healthy habits, reduce stress, and take charge of your emotional wellbeing at your own pace.

What Onward Offers

Daily Tools to Support Your Mental Wellness

Onward provides a wide range of short, helpful activities designed to support your mental and emotional health:

    • Mindfulness and relaxation exercises
    • Guided self‑care activities
    • Mood, sleep, pain, and stress tracking
    • Short check‑ins and wellbeing prompts

Everything is available on your schedule—complete activities anytime, anywhere.

Personalized, Interactive Support

Onward tailors your experience based on your needs and goals. You’ll receive:

    • Activities matched to your wellbeing profile
    • Automatic reminders that keep you on track
    • Guidance to help you build long‑term healthy habits

Earn Rewards for Caring for Yourself

As you complete activities in Onward, you earn points that can be redeemed for gift cards from popular retailers.
It’s a simple way to stay motivated while improving your mental health.

Why Use Onward?

Onward makes mental wellness accessible, empowering you to:

  • Reduce stress and improve emotional balance
  • Build resilience for everyday challenges
  • Strengthen mental and physical wellbeing
  • Track patterns that can help you better understand your health

Improving how we think and feel helps us thrive at work, at home, and in our relationships.

Eligibility

Onward is available at no cost to:

  • All MTM employees from date of hire
  • All eligible family members as defined in MTM’s benefits

There is no limit on usage—log in as often as you like.

How to Get Started

  1. Download the Onward App – Available in the Apple App Store or Google Play Store by searching “Onward”.
  2. Create Your Account
    • Open the app and select “Sign Up”
    • When asked if you have an invite code, select “Yes”
    • Enter the code: AFLAC1
    • Create your password and profile

Prefer to access on a computer?  Visit www.neuroflowlive.com

Learn More

^ Back to Top ^